Client Survey

Client Survey

Dear Landlord,

We are delighted that you have your property with Tararua Realty MREINZ.

We would love to know how we are going; we want you to be brutally honest.

As you are no doubt well aware, improvement is an area that we all strive for; we can't improve unless we know where we stand currently. I want to know how as property managers how we are going.

In order to help us achieve the highest standard of service in the Real Estate Industry I would be very grateful if you would complete the enclosed questionnaire and return it in the stamped addressed envelope provided.

We don't want you to tell us! We want you to tell our Business Coach. Feel free to offer any advice or comments.  

May I take this opportunity to thank you for dealing with our company.

Should you have any questions, please feel free to call me.

Kindest regards

Tim Kearins Principal 0274 495 547

QUALITY SERVICE SURVEY

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The experiences of our customers are of great interest to us.  The purpose of this survey is to keep us informed regarding

those experiences.  Your help in filling out this survey will be most appreciated.  Can we be of better service next time

Have you been satisfied with the services of our property managers

Very  Somewhat Neither Satisfied Somewhat Very

     Satisfied  Satisfied  nor Dissatisfied Dissatisfied  Dissatisfied.

Kept her/her promise    *  *  *  *  *

Did things right the first time   *  *  *  *  *

Looked neat, well dressed    *  *  *  *  *

Explained what would happen & when  *  *  *  *  *

Explained everything we needed to know  *  *  *  *  *

Worked hard for us    *  *  *  *  *

Was prompt, on time    *  *  *  *  *

Was helpful     *  *  *  *  *

Was honest, trustworthy    *  *  *  *  *

Understood our needs    *  *  *  *  *

Helped us feel confident & secure   *  *  *  *  *

Was courteous, kind    *  *  *  *  *

Was knowledgeable, well informed   *  *  *  *  *

Was professional     *  *  *  *  *

Had our best interests at heart   *  *  *  *  *

Took care of problems that came up  *  *  *  *  *

Was available, accessible    *  *  *  *  *

Kept in touch with us    *  *  *  *  *

Promoted and marketed our property  *  *  *  *  *

Got quick results     *  *  *  *  *

Overall satisfaction    *  *  *  *  *

Has your property manager been in touch with you lately     Yes * No *

Would you like your property manager to stay in touch with you from time to time  Yes * No *

Overall, how did our service compare with your expectations

  Better than Expected * About the same as expected * Worse than expected *

Would you recommend our property manager to a friend   Yes * No *

Name of Your Property Manager: _____________________________________

Total Satisfaction with our Service

Written comments

a)  Overall how satisfied have you been with the Property manager, his or her attire

 Very satisfied    *

 Somewhat Satisfied   *

 Neutral     *

 Somewhat Disappointed   *

 Disappointed    *

b)  Was the service you received what you expected

 Yes     *

 Neutral     *

 No     *

c)  Would you use us again

 Yes     *

 No     *

d)  Would you recommend us to a friend

 Yes     *

 No     *

e)  Would you promote the Property Manager for our “Special Awards” presented annually

* Yes   Name of Property Manager ________________________________

If you haven't nominated the Property Manager, answering the next few questions will help us provide better service for you and others in the future. If you run out of room please feel free to write on the back.

a) Did your agent do anything that stands out in your mind as being exceptional or special

b) What has been the biggest problem you have had

c) What is the most important piece of advice that you could offer the property manager about his or her service

d) Other comments

Please return this questionnaire in the enclosed postage paid envelope.

Thank you for responding to this questionnaire.